Technical Support Analyst at EEAS


Brussels, BE

up to 8k/month

We are looking for a Technical Support Analyst for the Operations Team at the EEAS.

The IT challenge

Provide Information Systems technical support for customer issues;
Collaborate with users and other It team with collaborative tools;
Analyse user problems and provide potential workarounds for problems;
Raise information and production incident (bug) to the development team;
Raise information and change request to the project team
Develop and maintain the knowledge base for user support
Report on incidents and problems

Skills required

Software AG ARIS Collaborative platform;
Atlassian Confluence 6;
Aurea Jive 9 Software development Lifecycle;
IBM Rational Team Concert;
IBM Rational DOORS Next Generation Methodology;
Project Management: PM² and Agile@EC;
Software development: RUP@EC and SCRUM;
Methodical and disciplined problem solving skills
Business analysis and business processes modelling
Information Systems matters and technical knowledge on the projects aspects;
Large organization administrative business processes
Ability to communicate verbally and in writing

Salary and Conditions

Location: Brussels, BE

Salary up to: 400€/day

Worksite type: On-site and Remote

Contract type: Freelancer or Employee

Contract duration: +12 Months

Requires EU nationality: Yes

Job type: Outsourcing

Client: EEAS

Other points of the offer

Currently due to COVID, the job requires 1 day per week in the office and in the remaining days, the consultant within 2 hours reach of the office.
The salary/daily rates presented are the maximum as a freelancer when meeting all criteria.
Belgium permanent employment contract is also one option, with salaries around 2300-2700€ (value after all taxes), when meeting all criteria.
Feel free to send us a message to know how much could you get precisely.

Important note:
You will be hired by an IT consulting company that has a contract with the European Commission, you won't have any contract with the European Commission.



EU Nationality


English (Full professional)

Nice to have

12 years of experience

Bachelor degree

Have any question?

Reach out the job poster

Jéssica Duarte

IT Recruiter at Sprint CV

Send email

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